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Evaluating SaaS Performance Management Solutions: An Enterprise Checklist

February, 19 2020

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Are you thinking of evaluating a SAAS performance management solution for your enterprise? Wondering how to start? Whom to ask? Where to look? What to look for? We’ve got you covered. Here’s a phase-wise exhaustive checklist of all the things that are most incumbent to bear in mind before choosing an Enterprise-grade SAAS Performance Management Solution.

First Filter:

  • Get a sponsor
  • Form an evaluation committee
  • Expect the evaluation to take between 10-12 weeks
  • Bet on a vendor / digital partner - not just a solution
  • Assess the availability of data & stability of your org
  • Assess the HR trends in your industry.

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Second Filter:

  • Solution Functionality
  • Pricing Terms & Conditions
  • Availability or Uptime
  • Recovery Capability
  • System Response Time
  • Accountability for Quality of Product
  • Security & Privacy
  • Personalisation Capabilities
  • Integration Capabilities
  • Workflow Capabilities
  • Data & Analysis Capabilities
  • Responsiveness to Requested Enhancements
  • Ease of Upgrade & Control Over Version Updates
  • Flexibility to Shift from On-premise to Cloud Deployment
  • Hidden Costs like Additional Data Storage & Processing Fees

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Solution Functionality

Solution Functionality fit is one of the most critical aspects to get right in any performance management system to ensure that your performance process runs in a seamless manner. We went the extra mile and created an elaborate checklist/RFP to ensure that you have a definitive guide to all the must-have features that your performance management system MUST contain! 

Sharing a quick indicative snapshot below but I strongly advise that you go ahead and download the full version of the RFP TEMPLATE. This will also come super handy when you undertake an overall HRMS transformation exercise.

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Third Filter:

  • An end-user experience (from a UI/UX perspective) that boosts tech maturity & digital experience / leadership, and enhances your overall business performance.
  • Alignment with your org’s performance philosophy, be it Continuous Feedback, Multi Stakeholder Feedback, OKR, MDO, Periodic Check Ins, Individual Development Plans, 9 Box Talent Matrix, Succession Planning, etc.
  • Ability to provide a consolidated view of every talent’s profile; acting as a vantage point to predict critical metrics like compa-ratio, attrition and such like.
  • Extent of integration with other talent-related products like Rewards & Recognition, Engagement, Continuous Feedback, etc.
  • Ability to configure and change with time & your evolving business requirements. Because your philosophy could change over time. Today you have OKR, tomorrow you may discover you want MDO. Today you have a 5 point rating scale. Tomorrow you may need a 4 point. Today you have a bell-curve. Tomorrow you may do away with calibrations altogether. So something that is elastic, scalable and tuned to your moving targets.
  • Ability to drive transparency, alignment and a collective purpose in the org through deep performance features like Goal Cascading, Balanced Scorecard, etc.
  • Ability to seamlessly track KPIs & improve operational & performance benchmarks.
  • Ability to show you a persona-based dashboard specific to all the hats you don, be it HOD, Line Manager or Employee.
  • Potential to manage performance in a nimble fashion on mobile, balancing TAT with desired business outcomes. The focus being, not just on finishing the cycle on time or responsive and agile performance management, but on running a quick, uncomplicated process that gives you a valuable long-time benefit.
  • Ability to team and support a dynamic work environment full of cross-functional teams, linear teams, gig workers, off-shore labour, multilocational managers, individual contributors and so on. A system that supports different types of professionals and workforce in keeping with their languages, backgrounds, shifts, workstyles and preferences.
  • Potential to impact culture & nudge desired behaviours in your org through suggestions and tooltips on the product (giving you an insight into a particular feature or defending why it’s important for you). Something that gets you exactly the behaviour you want and expect from your employees.

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